01 / Product
Cloud-native IRS filing
Launched and scaled a cloud-native IRS filing product used by 200+ agencies, with $2M in cumulative ARR.
Technical Product Owner
Enterprise software.
Practical AI.
I lead enterprise SaaS delivery and apply AI to requirements analysis, product operations, and enterprise workflows.
Selected experience
02 / Applied AI
Enterprise knowledge workflow
Led evaluation and adoption of a 12,800+ page RAG workflow: 98% top-three relevance on a 300-query gold set, with RFP briefs reduced from days to same day.
03 / Adoption
Helping customers help themselves
Served as product and client SME for the NaviLine–WalkMe integration; Power BI tracking showed 24% fewer new support cases over one year.
Role history
Technical Product Owner
Implementation Consultant
Led 41 implementations and 15+ onsite municipal process reviews; cut migration rework 80% and client-reported process overhead up to 30%.
Technical Support Advisor to Tier 2 Trainer
Promoted to Tier 2 Trainer; developed and delivered training to six cohorts totaling 72 advisors.
Skills
Product
Strategy & roadmaps · Prioritization · Agile delivery · Release readiness · Stakeholder alignment · Adoption measurement
Technical
Claude Code · AWS Bedrock · MCP · RAG evaluation · SQL · Power BI